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| Q: | What is the name of the email server for Biology? |
| A: |
The email server's name is Email.bio.unc.edu for Biology email.
Please see Help.unc.edu article
id#96 to get help setting up
Outlook as the email client.
Please note that the Email server is a Microsoft Exchange 2003 server,
so you may access your emails by setting up your email program as an
exchange client on campus or though the
UNC VPN client from outside
of campus.
For security reasons, the departmental (Email) exchange server does not
support IMAP and POP.
|
| Q: | How do I setup Biology Exchange client access with Microsoft Outlook? |
| A: |
|
| Q: | How do I setup Biology Exchange client access with Entourage 2004 on Macs? |
| A: |
We are sorry, but the entry is under construction.
|
| Q: | Why are Biology Email "Out of Office" Replies limited to campus addresses? |
| A: |
You can only setup Out of Office reply for emails arriving from campus email (including biology) addresses.
Setting up automatic reply to all incoming emails (from outside of campus) is dangerous, because all senders,
spammers and virus attackers will be able verify that your email address is valid, and they will keep sending
more messages. Also, Out of Office reply can be used to relay messages by entering false sender addresses
into the original message.
|
| Q: | How do I recognize a fake/phishing email? |
| A: |
Many times spam/fake phishing emails will have pictures and links in
them that if you click will take you to various web sites. As rule
of thumb, do not open any emails you are not 100% sure about without
contacting and asking BioHelp about
it. If you do open up and seems to be a legitimate email, please
make sure that the links are in fact taking you to the site you are
expecting. In Microsoft Outlook and most other graphical email
clients, if you move your mouse over the link (not clicking it), a
little pop-up window will show the URL (the link would take you) if it
is not exactly the same as you can read in the email. If you see a
different URL popping up than the one is written in the email you should
be very suspicious about the legitimacy of the email and should contact
us.
|
| Q: | Why should a faculty member decide to use Biology Exchange Email rather than campus email? |
| A: |
At this time, only faculty and staff member in the Biology Department
can have Biology Exchange email accounts instead of the campus email.
Some of the reasons why one might change to Biology Exchange email:
|
| Q: | Why can I not send emails to Biology Listservs? |
| A: |
Due to high volumes of spam being sent to our
Biology Email Distribution Lists/Listservs
from off-campus sources (addresses), we restricted them to only allow
messages to be received from specific email addresses. Presently,
we allow faculty members to send to any of our listservs, and all other
biology members are allowed to send to the listservs they are on.
Our email address lists receive email addresses for the listservs from two sources: from our internal Biology Exchange email accounts and from the Campus Directory. It is important, because biology members will only be able to send messages to the listservs from the email addresses they are registered under both on our listservs and on the Campus Directory If you are on a specific Biology Email Distribution Lists/Listservs, but you are not able to send to it, please make sure that you have the appropriate email address (or alias) set for you on the Campus Directory. You may change the email address to match the one you are sending messages form at the Campus Directory Update page. |
| Q:: | How do I access the BioArk file server from outside of campus (FTP & VPN)? |
| A: |
You may access the files on BioArk server through the
Biology FTP server (host name for FTP
clients): ftp.bio.unc.edu by using your biology login in the
following format: Biology\biologyusername.
You may also install the Cisco VPN client on your computer and access
BioArk through your Network Places by adding a new network place in the
following format: \\BioArk\yourlabname or
\\BioArk\Faculty\lastname.
|
| Q: | How do I access my lab/faculty folder on BioArk? |
| A: |
You can either browse to the BioArk server through My Network
Places/Entire Network/Microsoft Windows Network/Biology/BioArk/ and
select the appropriate share (\labname or \Faculty\facultyname),
or you can add a new Network Place by clicking on Add a network place
in My Network Places. In the Add Network Place
wizard click Next, select Choose another network location
and as the address enter either: \\BioArk\labname or \\BioArk\Faculty\facultyname. |
| Q: | How does FacultyShare allow me to share data and documents among other faculty members? |
| A: |
FacultyShare is a BioArk network share, which allows all biology
faculty members to share files and data among each other. All
biology faculty members have read and write access to the folder.
The folder is accessible at the following location:
\\BioArk\FacultyShare. Please see this article about how to
access this folder.
|
| Q: | How does ResearchShare allow me to transfer data between computers in different labs (using research equipment in labs other than your own)? |
| A: |
ResearchShare is a BioArk network share, which allows all biology
faculty and lab members to share files and data among each other and to
transfer their research data produced with a different lab's equipment. All
biology faculty and lab accounts have read and write access to the folder.
The folder is accessible at the following location:
\\BioArk\ResearchShare. Please see this article about how to
access this folder.
|
| Q: | Is there a size limit for storage space on the departmental file and web servers? |
| A: |
On the new file server BIOARK, each faculty member has a storage space
limit assigned and can decide how much of their space they want to
allocate to their lab/student use.
|
| Q: | How do I recover a lost or deleted file? |
| A: |
We can only help recovering files that were saved to our servers (mainly
to BioArk) and that resided on the server for at least one day.
Please send us the date the file was
deleted/lost and its name and location (folder path on the server), and
we will try to restore it for you if it is possible.
|
| Q: | Is there file server storage available for Graduate Students & Post Docs? |
| A: |
The Biology Department offers 7GB file storage allocation for its graduate students and post docs for personal research data and files.
This storage is allocated on the departmental file server: BioArk. The storage allocation is individual-based and separate from all other
lab or resource storage spaces. This storage is only accessible by the individual graduate student/post doc, contrary to shared lab spaces
that are accessible by all lab members. The individual is still able to access her/his files on the lab shares, but other lab members cannot
access the personal space.
To request the personal storage, please contact BioHelp at BioHelp@bio.unc.edu with the following information:
|
| Q: | What should I do if my USB device isn’t working properly on my CCI IBM computer or any other computer? |
| A: |
Some of the CCI IBM computers (8187 and 8189 series) have trouble
automatically recognizing external USB devices plugged into them (USB
memory keys and other external drives). To install your USB device
follow this procedure:
If you keep using the same port for your device every time you use
it, you will not have to follow the installation procedure again. You do
need to do it for each of the ports you plug your device in. |
| Q: | Who do I contact if I am having hardware problems with my CCI machine? |
| A: |
If you have any software or hardware problems with you CCI IBM computer,
please contact us, so we can help you
decide if it is a hardware problem. If it is, you may contact and
open up a ticket with CCI's IT Response Center by calling 962-HELP or
going to http://help.unc.edu/.
|
| Q: | How do I submit a UNC campus help request? |
| A: |
You may contact and open up a help request ticket with CCI's IT Response
Center by calling 962-HELP or going to
http://help.unc.edu/.
|
| Q: | Is there support for Macintosh (Apple) computers? |
| A: |
Apple computer support is limited at UNC-CH, but
ITS has an agreement with Apple for
support
for OS X operating systems bought through ITS's
software acquisition system (only
for Faculty & Staff). You may get additional help about supporting
Apple computers from the
UNC-CH community.
|
| Q: | How can I send a biology computer support help request in? |
| A: |
You may send an email to
BioHelp@bio.unc.edu (or
BioHelp@unc.edu) or submit a ticket through the
request web page.
|
| Q: | I have a new computer, I would like to connect it to the internet and to the biology network. What should I do? |
| A: |
First, register your computer on the Campus DHCP web site (at
http://onyen.unc.edu). If you
are not sure how to do that, you may read the help article on the
help.unc.edu web site.
If you have a built-in wireless card, you have to register it separately
(you need one registration for the Ethernet connection and one for the
Wireless).
It takes around 20 minutes for the registration to take an effect. Then,
you need to install Norton Antivirus
and all the
Critical
Windows Updates on your computer before you can use it on the
network.
As a last step, please contact BioHelp to add your Windows computer to
the Biology domain.
|
| Q: | How do I setup the correct DNS servers if having trouble accessing Biology resources such as BioArk and Exchange email? |
| A: |
Most likely, the network card's TCP/IP settings do not have the appropriate DNS (Domain Name Service/System) server
names set. Please let us know if you would like us to correct this, or you may set the following server addresses yourself:
|
| Q: | How do I get an Ethernet/internet port activated? |
| A: |
ITS's networking group does all new port installations and activations.
Please call ITS at 962-HELP or open up a ticket at
http://help.unc.edu.
You will need the following information: building name, floor, room and
port number(s).
|
| Q: | Where and how can I use wireless network access with my computer? |
| A: |
There is very limited wireless access within the department (wireless
available in only some of the teaching labs and classrooms and in their
proximities), but a list of buildings with wireless access can be found
here. For directions to
setup your computer for wireless access, please see
help.unc.edu's
article #4976.
|
| Q: | What Website services does the department offer, and how can I request them? |
| A: |
The Biology Department maintains its own web server, which allows its
faculty members to store their faculty, lab and course web pages.
Please contact BioHelp to request any
new web pages or correction on existing ones!
|
| Q: | How do I setup a shared lab printer? |
| A: |
You need to have a printer with a network card in it to be able to share
it for lab use. Please contact us for help to choose an
appropriate printer to but or to setup your printer with an IP address!
|
| Q: | How do I access Blackboard and other UNC links? |
| A: |
You may access UNC-CH's Blackboard services at
https://blackboard.unc.edu/webapps/login. You may find other
UNC resources at the following URLs: |
| Q: | Can a visitor access departmental IT resources? |
| A: |
UNC allows now for visitors to receive a temporary
ONYEN, so
they can use UNC campus IT resources. For more information, please
read ITS's ONYEN
Policy.
|
| Q: | Why can I not login to computers with my ONYEN? |
| A: |
Although, ONYEN
is supposed to be the "only (user)name you'll ever
need," at this moment ITS has not implemented an ONYEN-based (MS)
domain login system. It is expected to happen at some point in the
future.
|
| Q: | How do I create a webpage? |
| A: |
You may create a departmental faculty/lab web page (at
http://www.bio.unc.edu) by
contacting
BioHelp, or you can create your personal web site on the
UNC campus web server by setting up
the service on the
ONYEN web
page under "Subscribe to UNC Onyen Services." You may see the
following tutorials for
FrontPage and
Macromedia DreamWeaver for help on creating web pages.
|
| Q: | How can I get an LCD projector for my class? |
| A: |
The department has two LCD projectors for lecturers and TAs to use for
classes. In the past, they have been accessible by checking them
out from the Zoology Library. Since the old part of Wilson Hall
(where the library was located) is under construction the library had to
move to a different building, so the projectors can be checked out form
the Biology Administrative office: 216F Coker Hall.
|
| Q: | Is video conferencing equipment available through the department? |
| A: |
Yes, 133 Wilson Hall (meeting room) is available for video conferencing.
You may find a short Users' Manual for the equipment
here. Please note
that Wilson 133 is used for many functions within the Biology
department, so scheduling for access to this room is handled by the
Secretarial Office in Coker 216. Please call Julia Young at
962-3776 or Sandra Brandon at 962-2266 to schedule your use of this
room. We recommend that a test call be placed in advance of the
pre-arranged teleconference call. We also recommend a short
training session to be arranged with
BioHelp before the first time use of the equipment. Please
contact BioHelp with any questions or
for assistance!
|
| Q: | How do I get UNC licensed software for my departmental computer? |
| A: |
You may get UNC licensed software form the
Biology Departmental
Software Install site (please not you have to be logged in with a
valid Biology account), UNC
Bioinformatics site, UNC's
Shareware site or through
UNC's Software Acquisition office.
|
| Q: | I have Windows XP Home Edition and am unable to access Biology resources. Why should I upgrade to Windows XP Professional? |
| A: |
Windows XP Home Edition, like its name suggests it, was created for home
use and not for enterprise network environment we have here on campus.
The Biology Department has its own
Microsoft Windows Active Directory
Domain and is part of the campus-wide
UNC Active Directory
Parent Domain. For us to be able to add your computer to this
domain, it has to have Windows XP Professional Edition, because only
this version has this capability.
|
| Q: | My PowerPoint presentation comes up with the warning, “This presentation cannot be edited because it contains a read-only embedded font.” What does this mean and how can this issue be solved? |
| A: |
|
| Q: | How do I upgrade to Microsoft Updates so both Windows and Office updates are being installed regularly? |
| A: |
You may start the Windows
Updates web site by clicking on the windows icon Windows Update
on the Start/All Programs menu, or you may follow
this link. On the right side of the screen you will have an
option to upgrade the Windows Updates service to Microsoft Updates
service, which will update other windows applications (like MS. Office)
besides the operating system. You may follow the wizard on the web
site to activate the Microsoft Update service. Please make sure
you set the update up to be done automatically during a time period when
your computer is turned on!
|
| Q: | Is there support for UNIX/Linux-based operating systems? |
| A: |
There is desktop support for both UNIX and Linux-based systems on
campus. You need to have
Red
Hat Enterprise Linux to receive support from Red Hat for your Linux
computer. There is a yearly fee ($1000) for each of the UNIX
workstations that ITS charges for
UNIX
Desktop Support and
UDS.
You may access UNC tutorials at the following
link.
|
| Q: | Is there support for Bioinformatics Applications like VectorNTI, Sequencer or GCG? |
| A: |
Yes. UNC Bioinformatics
has support for these
bioinformatics applications.
|
| Q: | Can I run my UNIX application on any of the departmental servers? (BioLinux) |
| A: |
Yes. You may use the departmental Linux server
BioLinux to run your
UNIX applications.
|
| Q: | Why and how should I upgrade my Antivirus Client? |
| A: |
The most important reasons to have the most recent Antivirus Client
installed on computers are:
|
| Q: | How do I get and setup AdmissionPros (for MACs with Virtual PC)? |
| A: |
AdmissionPros is the Graduate School's new application to manage admissions electronically.
It requires a special username and password, which is supplied by the
Graduate School. Information about how to gain access and how to
install the software can be found on the
AdmissionPros web site. This software was written for Windows
Operating Systems, so Macintosh users will have to install Virtual PC on
their computers to run this application.
Please let us (BioHelp) know if you
need AdmissionPros running on your MAC and we will be happy to load it
for you.
Installing Virtual PC: Tricks and tips for AdmissionPros (on MACs with Virtual PC):
|
| Q: | Is Office 2007 backward compatible with Office 2003? |
| A: |
Office 2007 is not backward compatible with earlier versions of
Microsoft Office in a traditional way, but it is fairly easy to make
Office 2003 able to read Office 2007 files. Microsoft has a
compatibility plug-in available to solve this problem, called:
Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007
File Formats. You may install it from the
Microsoft Download site or from the
BioHelp server locally. After
installing it, Office 2003 will be able to open and edit Office 2007
files. Another, even simpler option, is to use the Save As
option to save files in Office 2003 file format from Office 2007.
|
| Q: | Can I share documents made in Office 2007 with users of earlier versions of Office?? |
| A: |
By default,
Office 2007 is not backward compatible with earlier versions of
Microsoft Office, and Office 2003 will not be able to open documents
saved in Office 2007 file formats. It is possible, and fairly easy
to use the Save As option to save files in Office 2003 file
format from Office 2007. Also, Microsoft has a compatibility
plug-in available to allow Office 2003 to open Office 2007 files,
called:
Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007
File Formats. You may install it from the
Microsoft Download site or from the
BioHelp server locally. After installing it, Office 2003 will
be able to open and edit Office 2007 files.
|
| If you have any questions, you may email us at
BioHelp@bio.unc.edu or send in
a help request from
http://BioHelp.bio.unc.edu/Request/Submit.html. |
|
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